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Client Rights & Consumer Notice

(House Bill 4224 – Effective September 1, 2025)

In accordance with Texas House Bill 4224 (89th Regular Session) and Section

181.105 of the Texas Health and Safety Code, Empatia Counseling Services

provides the following information for consumers.

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Requesting Your Health Care Records

Clients may request copies of their health care records from Empatia Counseling Services.

How to request records:

  • Submit a written request by email

  • Request through the client portal

  • Request in person

Requests are processed in accordance with applicable state and federal laws.

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Contact Information:
📞 Phone: (210) 816-4353
🌐 Website: empatiacounseling.net

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Contact the Texas Behavioral Health Executive Council

For information regarding licensure or to contact the Council, please visit:
👉 Texas Behavioral Health Executive Council – Contact Us

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Filing a Consumer Complaint

Consumers may file a complaint with the Office of the Attorney General’s Consumer

Protection Division at:
👉 Office of the Attorney General – Consumer Protection

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